Delivery & Returns

Delivery Methods & Charges for Capital Equipment

For UK Mainland deliveries, we do not charge for the delivery of Capital Equipment. Where this is applicable “Delivery Included” is indicated on the individual product page. International deliveries are charged for. The price of this service is dependent on the weight, size and country of delivery.

Packing and Off-loading of Capital Equipment

Equipment off-loading is not included in our standard delivery terms. It is the customer’s/agent's responsibility to off-load the lift or braketesters or any other heavy goods as ordered from the delivery vehicle on arrival. The use of a forklift truck is advisable.

If required, Boston can arrange delivery of equipment with off-loading facilities included but this must be pre-arranged and booked in advance with our sales team. Charges for this extra service will be kept to a minimum and invoiced accordingly. 

Delivery Methods & Charges for other Equipment

For other equipment our normal delivery charges are as follows:

• Goods under 2kg in weight and £60 in value are despatched via Royal Mail Signed for 1st First Class Special Next Day Delivery, by 13:00. Prices for delivery to England & Wales start from £8 depending on weight (NB: This is not a guaranteed next day service).
• Goods over £60 in value, up to 30kg in weight and not on a pallet are despatched via Parcel Force. Prices for delivery to England & Wales start from £10 depending on weight.
• Goods over 30kg in weight and on a pallet are despatched via TNT. Prices for delivery to England & Wales start from £25 (minimum charge) depending on weight.

Despatch Times

Goods ordered before 15:00 that are in stock and less than 30kg are normally despatched the same day.

Goods ordered before 15:00 that are in stock but over 30kg are normally despatched the following day.

Delivery Times

Royal Mail Signed for 1st First Class Special Next Day Delivery – This service aims to deliver next working day (including Saturdays), and provides compensation cover up to £50. (NB: Saturday deliveries are not guaranteed by this service.)

Parcelforce – Next day delivery with options of before 10:00, before 12:00 or before 18:00.

TNT - Next day delivery with options of before 10:00, before 12:00 or before 18:00.

Delivering to your address

Please note that once an order has been processed the delivery address for that order cannot be changed. 

If you use a residential address for the delivery, please ensure that someone will be available to sign and accept the delivery between the hours of 08:00 & 18:00. Failure to do so will mean the Courier will initially leave a card. If upon a further attempt at a delivery fails, then you may be charged for a re-delivery of your order.

Standard International Delivery Options - Up to 30kg

All international deliveries will be fully traceable. An e-mail will be sent to you with the courier’s tracking details included.

The price of this service is dependent on the weight, size and country of delivery.

Missing or Damaged Parcels

Firstly you must inspect any package(s) delivered for mistreatment and / or damage. If a package is damaged then you must inform the delivery driver and sign for the item as damaged. If possible, please inspect the contents with the courier present and take photographic evidence. 

Failure to inspect the delivered package and signing for it as damaged, then finding that the box and or contents are damaged will result in no claim being able to be made against Boston or the Courier.

Returns/Refunds

Orders for Custom Products or Components may not be cancelled.

You the Buyer may cancel other orders at any time before they are despatched by either:

• email: [email protected] (only after written return confirmation from Boston)
• telephone: +44 (0)1708 525585

Before returning any Goods to Boston the Buyer must contact us either by:

• email: [email protected] or
• telephone: +44 (0)1708 525585

Your right to change your mind

The Buyer may return goods for any reason within 14 days from the date of receipt provided that the following conditions are satisfied:

1. Goods will only be accepted if they are brand new, unused and fit for immediate re-sale;
2. Packaged items will only be accepted if the package remains unbroken and in reasonable condition, and
3. the Buyer supplies the Advice Note or other proof of purchase, for example the e-mail confirmation.
4. Where Goods are returned with regards to Condition 1 (where they are not faulty):
   1. in every case a restocking charge of 20% will be made if Goods were ordered correctly based on our advice; and
   2. the risk and cost of returning the Goods shall be at the Buyer's charge.
5. Boston will examine the returned Goods and we will process any refund to the Buyer within 14 days. Unless otherwise notified by Boston, the price of the Goods will be refunded less any applicable delivery, collection and restocking charges.
6. Boston cannot offer refunds or accept returns on the following (unless they are faulty):
   1. Custom Order or specially manufactured Goods;
   2. if sealed packages have been opened rendering them effectively second-hand, unless they are faulty;
   3. Goods that have been assembled and/or used.

Damaged or Faulty Goods

Please accept our apologies if you have received a product that is damaged or faulty. We understand how frustrating this can be and will resolve this as quickly as possible. Every care is taken to inspect products before despatch.

If you believe that the product is faulty, in the first instance, please refer to the user guide (in particular any troubleshooting section). If the problem cannot be resolved, please contact us.

You will need to tell us exactly what the fault is, as soon as possible after discovering the fault and we will do all we can to help you to resolve the issue. If it becomes clear that the product is faulty then we will arrange collection and offer a refund or replacement.

Our Returns Policy for faulty items upholds your statutory rights.

Cost of returning goods

Please note that we can only refund the delivery costs for returning goods where:

1. we sent you the wrong product, or
2. the product is damaged or faulty; or
3. where you are returning a substitute or replacement item for a faulty product.  

In respects to possible faulty goods we will not refund delivery costs for products found to be in good working order. Costs of delivering the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

Where equipment is outside of its warranty period, delivery and collection charges will be made.